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Help and FAQ (frequently asked questions)

In case of questions/problems with WINSWEEP we are gladly at your disposal. Simply send us an email. We will help you promptly! Of course, we also appreciate praise and criticism or suggestions for improvements. Simply send us an email.

FAQ  

Question:
The program reports "The file with the proxy servers could not be loaded from the internet. If so, establish a connection to the internet" when starting an anonymous session, although there already is a connection to the internet.
Answer:
If you are using a personal firewall, you have to tell this firewall that the programs winsweep.exe, wsmonitor.exe and wschecker.exe need access to the internet. Those programs mentioned try via HTTP-protocol to load data from the internet, among others the current list of anonymizing proxy servers. Unfortunately, WINSWEEP cannot recognize if the access to the internet is blocked by a firewall program and therefore reports the error.

Question:
The error message <cannot find next cache entry 122> appears.

Answer:
This error message can appear, if one file cannot be deleted during the deletion of the temporary internet files . WINSWEEP calls the Internet Explorer by itself to finally delete the temporary internet files from the cache of the Internet Explorer after it has overwritten and encoded the temporary internet files. By doing so this error message sometimes appears. To begin with delete the temporary internet files once by using the following path start -> control panel -> internet options -> delete files.

Question:
How can I check, whether the anonymous internet connection is being established?

Answer:
Establish a normal internet connection, access the page http://www.winsweep.net/cgi-bin/ip.cgi and check the display of your IP-address. Establish an anonymous internet connection via WINSWEEP and access the page once again. There should now be a different IP-address or none at all.

Question:
The WebWasher is installed and the anonymous surfing does not work. What can I do?

Answer:
Deactivate the WebWasher or  access the settings of the WebWasher and activate the option <Proxy-Engine -> Client>. There enter under <HTTP1:> and <Port> the same values which in the WINSWEEP options are entered under <Host> and <Port>.

Instructions for WINSWEEP 3
Data protection for the internet-PC

Surf anonymously

Now click on the button <surf anonymously>. The anonymous internet session is started. If necessary, you can choose a server in the <settings> on the tab <surf anonymously>, via which your internet sessions should be rerouted. There you can determine as well via how many servers the internet session should be rerouted. Please note that with a high value it can take several minutes to establish a connection with the internet. First, the internet has to be searched for functioning proxy servers with sufficient speed. You can test your anonymity on the internet page http://www.winsweep.net/cgi-bin/ip.cgi . Here your present IP-address will be identified and shown.

Please note that the access to the internet will be slightly delayed by the rerouting via other servers. Furthermore, it is possible that some of the listed anonymizing internet servers are temporarily not available. In this case just choose another server. During the current internet session WINSWEEP is inactive. You have to close the Internet Explorer first before you can work with WINSWEEP again.

Surf anonymously and securely

Click on the button <surf anonymously + securely>. After you have finished the secure internet session started by WINSWEEP, the normal internet mode will be set automatically. Please note that this option is only active if you chose the Microsoft Internet Explorer in the options. The other browsers as a standard ignore ActiveX-controls and provide their own popup-blocker.

Destruction of surfing traces

Click on the button <Destroy surfing traces>. The program searches your hard disk and deletes temporary files together with the local surfing traces which your browser left on your system. In case you chose the option <start automatically with> in the settings, this function is performed automatically at each start of the system and at each new login. We recommend to set this option.

All temporary files and the local surfing traces are irrevocably overwritten and deleted! Depending on the basic settings, the files found are additionally encoded and/or overwritten several times with a binary pattern. A reconstruction of the files deleted is therefore no longer possible. The deleted files are not moved to the recycle bin but are deleted irrevocably!

Destruction of files

Here you have the possibilty to also destroy files which were not created during an internet session. There might be confidential files on your hard disk which have to be destroyed fast and securely.

Chose the files to be deleted through a file selection dialogue and then click on <destroy>. All files in the list, after a security check, will then be overwritten and destroyed irrevocably!

In the column <search & delete> it is possible to choose in the settings , which kind of files the program should search. We recommend to set all options to secure the maximum data protection.


<Temporary files>
This means temporary files are created by various programs on your system.

<Temporary internet files>
Pictures and pages from the internet created by the internet browser.

<Cookies>
Information stored on your system by the internet pages. The content varies. In general the date of your latest visit is stored and data entered into forms of internet pages.

<History>
Stored internet addresses. Porvided there is relevant know-how, all internet addresses visited by you recently can be reconstructed. Among others the history can be seen with the Windows Explorer and of course with the Microsoft Internet Explorer!

<Document history>
The content of the menu <documents> in the Windows start menu will be deleted.  

<Remove unnecessary files weekly>
The system will be searched
and cleaned of  unnecessary garbage files. This cleanup takes place once a week on a Friday. Please note that the search for such files can take several minutes.

<Daily check for viruses>
Once a day the system is searched for the most dangerous and most active viruses and worms. The most recently known viruses such as Dumaru, Sobig, Mimail, Klez, Elkern, Bugbear oder Yaha werden gesucht und beseitigt. Erkannt und gegebenenfalls beseitigt werden: BackDoor-AQJ BackDoor-JZ Bat/Mumu.worm Exploit-DcomRpc IPCScan IRC/Flood.ap IRC/Flood.bi IRC/Flood.cd NTServiceLoader PWS-Narod PWS-Sincom.dll W32/Anig.worm W32/Bagle@MM W32/Blaster.worm (Lovsan) W32/Bugbear@MM W32/Deborm.worm.gen W32/Doomjuice.worm W32/Dumaru 
W32/Elkern.cav W32/Fizzer.gen@MM W32/FunLove W32/Klez W32/Lirva W32/Lovgate W32/Mimail W32/MoFei.worm W32/Mumu.b.worm W32/MyDoom W32/Nachi.worm W32/Netsky W32/Nimda W32/Pate W32/Sdbot.worm.gen 
W32/SirCam@MM W32/Sober W32/Sobig W32/SQLSlammer.worm W32/Swen@MM W32/Yaha@MM.
For this purpose the free anti virus program "McAfee AVERT Stinger" is automatically loaded and executed from the internet. Eventually inform yourself about the terms of the manufacturer. The program "McAfee AVERT Stinger" of the company Network Associates Corporate is not included in the delivery of WINSWEEP. Also it cannot replace an adequate anti virus program, as only the viruses and worms mentioned above are recognized and removed but it offers a very good protection against the most common viruses and worms. Please note that the check for viruses can take several minutes but you can still work with the computer while the check for viruses is running.

<Block Flash-animations completely>
With this switch all Flash-animations are switched off completely. This might lead to internet pages not being displayed completely. But it also leads to the prevention of many pop-ups of adverts in your browser. 

<Recycle bin>
The content of the recycle bin.

<Delete content of the swap file>
The swap file
of the virtual memory created by Windows can under certain circumstances contain  sensitive data which could later be reviewed  by nosy people. If this option is activated the content of the swap file is deleted when the system is shutdown by Windows. This option is only available with Windows 2000 and Windows XP.

<Activate security deletion mode>
If you switch off the security deletion mode files will be deleted faster but they are not destroyed securely!

<Encode files before deletion>
The content of files to be deleted will be encoded before the deletion to make a reconstruction of the content impossible.

<Overwrite files before deletion>
Additionally to the encoding you can set whether the files to be deleted should be overwritten with a character of your choice before deletion. For this,  under <to overwrite files how often before deletion> and <overwrite with the value>,
set how many times and with which character the files should be overwritten before deletion. The more often the process of overwriting is performed the more securely the file is destroyed. But of course the process will then take longer accordingly.


<Start automatically with Windows>
If this option is set the program ist automatically started together with Windows and performs the search- and delete operation automatically with each start of the system.

<start automatically when the browser is terminated>
If this option is set, the cleanup process is started automatically when the browser is terminated.

<Bosskey>
If this option is activated, you can have the system cleaned at lightning speed by pressing the keys <WIN+C>. All browser windows will be closed immediately and the system is cleaned in the background without any feedback.

<Exceptions>
Enter here file names and/or name patterns which, by no means, should be removed when the program removes the internet-files. Attention! This setting has no effect on the function <destroy>!
Here complete paths and file names can be entered or parts of names. The use of * and/or ? is possible (* stands for any amount of characters, ? stand for one optional character).
Please note that this exception is only valid for cookies and for temporary files.

<Browser>
Set the browser you use
here. With the start of a anonymized internet session the browser set here is started. The cleanup process for the destruction of local surfing traces considers all browsers mentioned here, independent of this pre-setting. If you use the browsers Netscape- or Mozilla, the surfing traces and cookies are deleted from all profiles of these browsers.

<Popup-blocker>
Here you can set the active popup-blocker for the Internet Explorer. <Activate popup-blocker level 1> will cause the Internet Explorer to only open 1 window per session. Each additional window which should be opened during a current session of the Internet Explorer, is disabled. Through that, annoying popup-windows and advertising banners can no longer appear. But it might be that useful and wanted windows are disabled. Should you desire that the Internet Explorer should open further windows anyway, you have to keep the <STRG>-key pressed. During that time the Internet Explorer can open further windows. If you let go the <STRG>-key, the opening of new windows will be disabled again.
<Switch to popup-blocker level 2> results in the Internet Explorer being able only to open 1 window. Contrary to many other popup-blockers WINSWEEP does not filter any JavaScript-code from the internet pages to be displayed or closes opening windows at lightning speed after they have been opened. Instead WINSWEEP monitors the Internet Explorer and disables the opening of further browser windows before opening. Hence there is no time loss.


<Secure favourites>
Here you can define security settings for frequently visited internet pages. You can insert urls in the list of favourites and determine whether these pages are accessed in the secure and/or anonymous internet mode. With a double click you can comfortably surf your favourite pages anonymously on the internet. Accessing the WINSWEEP-favourites works fastest by pressing the keys <WIN+V> or with a right hand click of the mouse on the WINSWEEP-monitor icon, which is located at the bottom right of the screen (next to the system clock). Then click on the menu item favourites. These favourites will be encoded and can only be accessed with a password. If you have forgotten your password the favourites cannot be encoded anymore. Queries at the support regarding lost passwords and therefore are futile.

Blocking of advertisements
Under the tab <user defined server list> you can enter internet addresses from which you do not want to receive any  content any longer. You might know servers or internet pages which you want to block. For that, simply enter the IP-address or the name of the domain of the server and click on <add>. Please note that it has to contain the internet protocol (http://, https:// etc.). Just enter www.domain.* or domain.* or if you are not sure both. The * stands for the relevant domain identification, normally .de or .com. E.g. for blocking of the server http://www.cometcursor.com, just enter www.cometcursor.com and cometcursor.com in the <user defined server list>. WINSWEEP takes care that in the future your system will not accept data from this server. Even the direct call of these domains in the browser is then no longer possible. To cancel this blockage again, remove the domain name from the list again.

Under the tab <standard server list> thousands of servers are listed which are included in WINSWEEP. Here you can also make changes, however, those changes are lost after an internet update. Therefore, only enter individual data under the tab <user defined server list>!

The switch <optimize for high performance computers> results in a greater protection of advertising from the internet. Significantly more advertising servers will be recognized and blocked then in the standard configuration. But, your computer should have at least 128 MB RAM and a powerful Pentium III-, Pentium IV- or Athlon-CPU. From version 3.1 this switch does not apply anymore. WINSWEEP sets the blockage of advertising automatically on the basis of the size of the random access memory (RAM).

Support
Should you face problems with WINSWEEP as a registered customer you can use our support:

Email: support@winsweep.net
Internet: http://www.winsweep.net

MINIMUM SYSTEM REQUIREMENTS
Windows 95/98/ME/2000/XP • 233 Mhz processor (or higher) • 32 MB working memory (or higher) • approx. 6 MB free hard disk storage • CD-ROM drive • 800x600 pixel with 256 colours (or higher). Internet-Explorer from Version 5.01 or Netscape-, Mozilla- or Opera-browser.

Liability
This software was carefully designed, tested and reproduced. Please take care that your computer fulfils all system requirements. There is no liability for consequences which result from faulty information. The author does not claim integrity. Any claim for damages is excluded. Any liability for financial losses is
expressly excluded .

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